Ac 365 Terms & Conditions — Everything You Need to Know Before You Play

1 Introduction & Eligibility

Welcome to the ac 365 platform. These Terms & Conditions constitute a legally binding agreement between you and us. By using the ac 365 website or app, you confirm that you have read, understood, and agreed to be bound by these Terms.

AC 365 is an online betting and gaming platform operating under an international license. Our services are available only to residents of jurisdictions where online gaming is permitted by law.

Who Can Use the Platform

• You must be at least 18 years of age.
• Only one account may be registered in your name.
• The platform cannot be accessed from countries or regions where online gaming is prohibited.
• Ac 365 employees and their immediate family members may not hold or play on personal accounts.

2 Account Registration

You are required to provide accurate and complete information at registration. Accounts created with false details may be suspended and any winnings forfeited.

What You Need to Provide at Registration

• Full name (as it appears on your national ID)
• Date of birth (for 18+ age verification)
• Active email address
• Bangladeshi mobile number
• A valid password (at least 8 characters, including numbers and special characters)

Multiple registration attempts from the same device, IP address, or bank account may be flagged by AC 365 as duplicate accounts. Keep your password and login credentials strictly confidential — sharing them with anyone else is not allowed.

3 Identity Verification (KYC)

To comply with Anti-Money Laundering (AML) regulations, AC 365 may require identity verification before processing withdrawals above a certain amount. This is standard practice on all legitimate platforms.

Required Documents

• A photo of your National ID (NID) or passport
• A recent utility bill or bank statement (as proof of address)
• Proof of payment method ownership (e.g. a screenshot of your bKash account)

KYC verification is usually completed within 24–48 hours. Withdrawals may be temporarily on hold during this period, but you can continue placing bets on your account.

4 Deposits & Withdrawals

Deposit Rules

• Minimum deposit: ৳200
• Maximum daily deposit: limits apply (see your account dashboard)
• Deposits are usually credited to your account within 5 minutes
• Only payment methods registered in your own name may be used

Withdrawal Rules

• Minimum withdrawal: ৳500
• Withdrawals are typically processed within 5–15 minutes, but may be delayed if KYC verification is pending
• Winnings from bonuses can only be withdrawn after the wagering requirements have been met
• Withdrawals must be made using the same method as the deposit

5 Betting Rules

When placing bets on ac 365, certain fundamental rules must be followed.

General Betting Rules

• Minimum bet: ৳50 (may vary by sport and market)
• Maximum bet: set individually per market
• Once a bet is confirmed, it cannot be changed or cancelled (except where Cash Out is available)
• AC 365 reserves the right to void any bet accepted at incorrect odds due to a technical error
• Bets are generally refunded if a match is abandoned or postponed (exceptions apply for certain markets)

Live Betting

In-play betting odds change in real time. If the odds shift before your bet is confirmed, the updated odds will be displayed — your bet will only be placed once you accept them. Some markets may be temporarily suspended during rapidly changing situations.

6 Bonuses & Promotions

Ac 365's bonus program is our way of showing appreciation to our members. That said, bonuses do come with certain conditions, which we believe should be communicated clearly.

Welcome Bonus

• A specific promo code may be required to claim a bonus on your first deposit
• Withdrawing a bonus typically requires wagering 5–10x the bonus amount
• The wagering requirement period is generally 30 days
• The specific terms and conditions for each bonus offer are available on the Promotions page

General Bonus Rules

• The welcome bonus can only be claimed once per person, household, or device
• Bonuses cannot be transferred between accounts
• Cash out value on bets placed with bonus funds may not count towards wagering requirements
• AC 365 reserves the right to cancel any bonus if there is evidence of promotion abuse

7 Prohibited Activities

To ensure ac 365 remains fair for all members, certain activities are strictly prohibited.

• Creating multiple accounts or using someone else's account
• Placing bets using automated bots or scripts
• Bonus abuse through advantage play or bonus hunting
• Betting using match-fixing arrangements or insider information
• Using the platform for money laundering purposes
• Attempting to hack or interfere with the platform's security
• Harassing or threatening other members

8 Account Closure & Suspension

You can close it yourself

You may suspend or permanently close your account at any time. Contact us via live chat or email. Any remaining balance at the time of closure (excluding bonuses) will be refunded to you.

Ac 365 may close your account when

• Where clear evidence of a terms violation is found
• If KYC verification is incomplete or information is found to be false
• As directed by the regulatory authority
• If the account has been inactive for an extended period (generally 12 months)

9 Responsible Gaming

Ac 365 believes betting is a form of entertainment — not a source of income. That's why we actively promote responsible gaming.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can take a break from betting for a set period of time.
• Reality Check: Session time reminders can be set in the app.
• Cooling-Off: Your account can be temporarily suspended for anywhere between 7 days and 6 months.

If you ever feel that betting is becoming a problem, reach out to our customer support — we're here to help, not judge.

10 Privacy & Data Protection

Learn how your personal information is collected and used in our Privacy Policycovers this in detail. The key points are:

• Your information is never sold to third parties
• Information may be shared when required by regulators or applicable law
• All data is secured with 256-bit SSL encryption
• You can request to download or delete your personal data at any time.

11 Dispute Resolution

If you have a complaint regarding a bet outcome or transaction, please follow the steps below to resolve it:

1. Step 1: Contact us via live chat or email at support@ac365.run to raise a complaint.
2. Step 2: If the issue is not resolved within 48 hours, you may submit a formal complaint.
3. Step Three: You may refer your case to an independent dispute resolution body if needed.

12 Changes to Terms

Ac 365 reserves the right to update these Terms & Conditions at any time. You will be notified of any changes via your registered email and through a notification on the platform. Updated terms will take effect 7 days after they are published.

Continuing to use the platform after updated terms take effect will be considered your acceptance of those changes. If you do not agree with any changes, you have the option to close your account.