How your data flows — at a glance
Our privacy commitment — the key points
Your personal data is never sold to third parties. AC 365 does not share data with any advertising networks.
Every connection to our website and app is secured with SSL/TLS encryption. Your password and payment details are never transmitted as plain text.
You can view, correct, or delete your personal data at any time. We respect your rights over your own information.
All data is stored on firewall-protected servers. Regular security audits are conducted and unauthorized access is blocked.
AC 365 only collects information that is genuinely necessary to provide our services. We never ask for data we don't need.
In the event of a security breach, affected users will be notified by email within 72 hours.
1Introduction
Welcome to the AC 365 platform. This Privacy Policy explains how we — AC 365 — collect, use, and protect your personal information. It applies to both our website and mobile app.
We believe transparency is the foundation of trust. Rather than burying things in legal language, we've made every effort to explain everything clearly in plain English. By using AC 365, you are considered to have agreed to this policy.
For a quick overview
If you don't read the full page, at least review "Your Rights" (Section 8) and "Who We Share With" (Section 5) — these are the most important.
2What information is collected
Information collected directly from you
- Identity documents: Full name, date of birth, and national ID number (collected during KYC verification)
- Contact details: Email address and mobile number
- Financial Information: Payment method details (we do not store full card numbers — these are processed directly by the payment gateway)
- Account information: Username, password (hashed), preferred language, and settings
Automatically collected data
- IP address and approximate geographic location
- Device type, operating system, and browser
- Pages visited, time spent on each page, and links clicked
- Betting history and transaction records
- Session logs and error reports
What We Do Not Collect
Full bank card numbers, PINs, OTPs, and other sensitive payment credentials are never stored on our servers — these are handled directly by the payment processor.
3How Data Is Collected
AC 365 collects information through various means — always transparently and only to the extent necessary.
- Registration Form: What you provide directly when opening an account
- KYC documents: Photos and documents uploaded during identity verification
- Platform usage: Automatically logged while using the site or app
- Cookies & Tracking: From web cookies and mobile SDK (details in Section 6)
- Customer support: During live chat or email conversations
- Third parties: Required confirmations from payment gateways and identity verification services
4How your information is used
AC 365 uses your data only for specific, legitimate purposes. The main reasons are outlined below:
To operate our services
- Creating and managing accounts and ensuring their security
- Processing bets, updating results, and paying out winnings
- Processing deposits and withdrawals
- Providing customer support and resolving complaints
For legal and regulatory purposes
- Verifying age eligibility (18+)
- Complying with Anti-Money Laundering (AML) regulations
- Detecting fraud and suspicious activity
- Complying with regulatory authority requirements
To improve our services
- Understanding user preferences to improve the platform
- Identifying and resolving technical issues
- Testing and launching new features
For contact purposes
- Sending important account updates (email/SMS)
- Promotional offers — you can unsubscribe at any time
- Security Alert
5Who your information is shared with
AC 365 does not sell your data. However, in certain circumstances, limited information may be shared with specific third parties:
- Payment processors (bKash, Nagad, Rocket, etc.): Only the information necessary to process transactions
- KYC/AML service providers: For identity verification
- Technology partners: Server hosting and data analytics — data protection ensured under contract
- Law enforcement: When required by law or court order
- Game providers: Session token for Live Casino or slots games (not personal information)
Partner Agreement
Data Processing Agreements (DPAs) are in place with all third parties. None of them may use your data for their own purposes.
6Cookie Policy
The AC 365 website and app use cookies — small text files stored in your browser. These help improve your experience and ensure the site functions properly.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Login session, security token, and language preference | Deleted at end of session | Mandatory |
| Functional cookies | Remembering user preferences and enabling customization | 30 Days | Mandatory |
| Analytics Cookies | Site usage statistics and performance monitoring | 3 months | Optional |
| Marketing Cookies | Showing relevant offers | 6 Months | Optional |
To disable optional cookies, go to your browser settings. Note that turning off essential cookies may cause some features of the site to stop working.
7Data Retention Period
We don't hold your data any longer than necessary. Retention periods depend on the type of information:
- Account information: For the duration of the active account and 5 years after closure (as required by law)
- Transaction records: 7 years (as required by financial regulatory law)
- KYC documents: 5 years after account closure
- Support chat logs: 3 years
- Web logs & analytics: 1 year
After the retention period, data is securely deleted or fully anonymized.
8Your Rights
As an AC 365 user, you have full control over your personal data. You may exercise the following rights at any time:
You can request to see what personal information we hold about you.
You can request corrections to any inaccurate or outdated information.
You may request that your data be deleted under certain circumstances.
You may request a download of a copy of your personal data.
You may request that we stop using your data for specific purposes.
You may object to marketing emails or specific data processing activities.
How to Submit a Request
To exercise any of your rights, email us at support@ac365.run or reach out via live chat. We typically respond within 30 days.
9Children's privacy
AC 365's services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors.
Age is verified at registration. If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted.
For parents
If you believe your child has created an account on AC 365, please contact support@ac365.run immediately.
10Security Measures
AC 365 uses a multi-layered security framework to protect your information:
- Transport security: TLS 1.3 encryption, all connections over HTTPS
- Data-at-rest encryption: All sensitive data stored in our database is encrypted
- Two-factor authentication (2FA): Option to enable 2FA on your account
- Firewall & DDoS protection: Server-level attack prevention
- Regular Security Audits: Third-party Penetration Testing
- Password hashing: Hashed with bcrypt algorithm — never stored as plain text
That said, please remember — no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.
11Policy Updates & Contact
If this Privacy Policy is updated, we will post a notice on the platform and inform you via your registered email. For significant changes, you will be notified at least 7 days in advance.
For any privacy-related questions, requests, or complaints:
- Email: support@ac365.run
- Live chat: Available 24/7
- Response Time: Usually within 24–48 hours
Easy Path
For any privacy-related query, type "Privacy Request" directly in live chat — it will be routed to the relevant team.
Frequently Asked Questions
Play Safe, Play with Confidence
Your data is safe with AC 365. Register now and enjoy the best betting experience in Bangladesh.